Our absolute priority is the safety of everyone on the national rail network: railway undertakings and train passengers, road users and local residents living close to the railway, but also our employees and partners working on the sites.
If you come across a high-risk situation that affects your safety or that of the rail network, contact us!
On the rail network, excluding level crossings
If the situation requires immediate action
Examples: large obstacle across the track, faulty signalling, etc.
Contact one of the following emergency numbers, available 24/7.
3117: SNCF emergency number for any passenger safety-related event, excluding level crossing emergencies (national phone number).
112: Number available throughout the European Union, redirects to emergency numbers 15, 17 and 18 in France.
114: SMS emergency number for the deaf or hard of hearing (national phone number).
If the situation is not urgent
Examples: invasive vegetation around the track, other?, etc.
Go to the VIGIEXPRESS website to fill in the contact form
At a level crossing
If the situation requires immediate action
Examples: vehicle stuck on the track, malfunction of barriers or lights, etc.
Use the alert and emergency telephone at the level crossing to contact an SNCF Réseau agent. By raising the alarm quickly with this phone, we can stop trains as quickly as possible.
If the situation is not urgent
Examples: slight crossing difficulties, other?, etc.
Use the VIGIEXPRESS contact form (e.g. vegetation control issues near the tracks, difficulties crossing a level crossing, etc.)