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Published on 11/23/2018

Digital accessibility

Digital accessibility is the ability of a website and its content to be easily navigated by all users, including those with disabilities who make use of dedicated software or hardware.

The functionalities of accessible websites include:

  • Browsers with synthesised speech or braille displays, particularly for users with visual impairments.
  • Personalised displays (larger characters, different use of colours, etc.).
  • Keyboard navigability for those unable to use a mouse.
  • etc.
     

To be digitally accessible, websites must be designed to stringent standards from the outset and for all updates.
 

“SNCF Réseau” website accessibility

The accessibility certification request lodged for this website is awaiting approval in line RGAA conformity requirements (RGAA: French reference document governing administration website accessibility) (In the meantime, those interested may wish to consult the RGAA certificate of the old SNCF Réseau website.)
 

If you encounter difficulties

We undertake to make this website accessible to all users, including those with physical and/or cognitive difficulties.

If, despite this, you have problems when browsing the site or in accessing its content, please contact as at once, explaining your difficulties and the problems encountered in the greatest possible detail so that we can work with you to find a suitable solution.
 

Contact us via the on-line form

To contact us using the on-line form, simply go to the "Contact" page and complete the form shown.
 

Contact us by telephone

To reach us by telephone, you may call the following number: +33 (0) 1 71 92 60 00.

The line is manned from 9 a.m. to 6 p.m. and fromMonday to Friday
 

Contact us by post

If you prefer to contact us by post, you may write to the following address:
SNCF Réseau
15 /17 rue Jean-Philippe RAMEAU
CS 80001 – 93 418 LA PLAINE ST DENIS CEDEX

France

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